Account Management

Subscription Plan Upgrades

• Is my subscription plan upgraded if I cancel my subscription or if my subscription payment did not go through?
• How do I upgrade my subscription plan? How do I get an extra item at home?

Plan management

• Can I change my subscription plan during the free or discounted trial period?
• Can I change my subscription plan after my free or discounted trial ends?
• How do I change my subscription plan?

Password reset

• What if I forget my password?

Update Information

• How do I update my billing information?
• How do I update my email address?
• How do I update my address?
• How do I update my shipping address?

GB Rewards

• How does GB Rewards work?
• Who can participate in the GB Rewards program?
• How do I enroll in GB Rewards?
• How can I get points?
• Will there be more ways to gain points in the future?
• How can I redeem my points?

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Pause membership

• Can I have my membership put on hold for a short duration?

Unsubscribe

• How do I stop or unsubscribe from Gwynnie Bee promotional emails?

Account Cancellation

• How do I cancel during my free or discounted trial?
• Do I need to return items after I cancel?
• How do I cancel my paid membership?
• Do I get a refund if I cancel midway?