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Help & Support
Can I change my plan during the free or discounted trial period?
Can I change my plan after my free or discounted trial ends?
How do I change my plan?
What if I forget my password?
How do I update my address?
How do I update shipping/billing information?
How can I redeem my points?
How does GB Rewards work?
Who can participate in the GB Rewards program?
How do I enroll in GB Rewards?
How can I get points?
Will there be more ways to gain points in the future?
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Can I have my membership put on hold for a short duration?
Safety & Security
I don’t see a lock icon on the page I enter my credit card–is this safe?
How do I stop or unsubscribe from Gwynnie Bee promotional emails?
How do I cancel during my free trial?
Do I need to return items after I cancel?
How do I cancel my paid membership?
Do I get a refund if I cancel midway?
Paid Item Upgrades
Are my item upgrades serviced even if I cancel my subscription or my subscription payment did not go through?
How do I buy an item upgrade? How do I get an extra item at home?
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