Billing & Payments

Payment Issues & Refunds

• What if I have additional questions related to refunds?
• What if there is a discrepancy in my account?

Pre-Authorization

• What is a pre-payment authorization?
• How much is the pre-payment authorization?
• When does the pre-authorization get released from the credit card?
• Can the pre-authorization be removed sooner?
• When is my credit card pre-authorized?

Payment methods

• Why was my credit card declined?

My Billing

• Can I change my billing date?
• How do I check my billing information?
• How am I billed?