If you have not received a confirmation for your box within 2-3 business days (Mon-Fri) days from the time you have Return Notified or purchased an item, you can email us 24 hours a day at gwynnie@gwynniebee.com. You can also call us at 1-855-GWYNNIE (855-499-6643). Our regular support hours are Mon-Fri 9am - 5pm ET.